Refund and Return Policy

Thank you for choosing Tion Joseph – Digital Marketing & AI Consultant. We are committed to providing high-quality digital marketing and AI consulting services. Please read our refund and return policy carefully.

1. Service Satisfaction Guarantee:

We strive to ensure your complete satisfaction with our services. If you are not satisfied with the results of our services, please contact us within 14 days of service completion to discuss your concerns.

2. Refund Eligibility:

Refunds are considered on a case-by-case basis and are subject to the following conditions:

  • The request for a refund must be made within 14 days of service completion.
  • The issue must be related to the quality or effectiveness of the services provided.
  • You must provide specific details and documentation to support your claim.

3. Non-Refundable Services:

The following services are generally non-refundable:

  • Services that have been fully completed and delivered according to the agreed-upon scope.
  • Services where the lack of desired results is due to factors outside of our control, such as changes in search engine algorithms or social media policies.
  • Consulting services where advice and recommendations have been provided, even if the implementation is not yet complete.

4. Refund Process:

To request a refund, please follow these steps:

  1. Contact us via our Contact Page within 14 days of service completion.
  2. Provide a detailed explanation of the issue and supporting documentation.
  3. We will review your request and may request additional information.
  4. If your refund is approved, we will process the refund within 14 business days.

5. Refund Method:

Refunds will be issued using the original payment method used for the purchase. Please allow sufficient time for the refund to appear in your account, depending on your payment provider.

6. Service Adjustments:

In some cases, instead of a refund, we may offer to adjust the services to better meet your needs. This may include additional consulting, revisions to the work, or other remedies as appropriate.

7. Cancellation Policy:

If you wish to cancel a service before it is completed, please notify us as soon as possible. Cancellation fees may apply depending on the amount of work already completed.

8. AI Training and Consulting:

For AI training and consulting services, refunds are subject to the specific terms outlined in the service agreement. Generally, refunds are not provided for completed training sessions or consulting hours.

9. Changes to this Policy:

We reserve the right to modify this refund and return policy at any time. Changes will be posted on our website, and the revised policy will apply to all future purchases.

10. Contact Information:

If you have any questions or concerns about our refund and return policy, please contact us at: Contact Page.